Refund policy

In the realm of handmade and made-to-order products, return policies often differ significantly from those of mass-produced items. At Sonder & Sage Co, we adhere to a no-return policy due to the unique nature of our offerings. Each product is crafted with care and precision, ensuring that every item is distinct and tailored to meet the specific needs of our customers.

It is essential to understand that handmade items often come with variations that are intrinsic to the crafting process. These variations can include differences in color, texture, and overall appearance, which are not considered defects but rather characteristics that contribute to the individuality of each piece. As such, all sales are final, and we do not accept returns or exchanges.

However, customer satisfaction remains a priority. If you find yourself dissatisfied with your purchase, we encourage you to reach out directly at sonderandsageco@yahoo.com. We are committed to working collaboratively with you to explore potential solutions. This may include addressing issues related to defects or damages that may have occurred during transit.

To facilitate a resolution, please contact us within 14 days of receiving your item. It is advisable to include photographs that clearly depict the issue at hand. This will assist us in assessing the situation and determining the best course of action to rectify any problems.

Our commitment to quality craftsmanship is unwavering, and we take pride in the products we create. By understanding our return policy, customers can make informed decisions when purchasing our handmade items. Thank you for your understanding and support of our small business.